1. Bust
Measure the circumference over the fullest part of your bust.
2. Waist
Measure your waist at the thinnest place.
3. Hips
Measure the fullest part of your hips.
Should I create an account before making a purchase?
It's not required to create an account to make a purchase, but we highly recommend it. Having an account will allow you to track your orders, view your order history, and make future checkouts faster and easier.
If you don't want to sign up at the moment, you can still shop and checkout as a guest.
How can I check my order?
Click Check Order Status here or at the bottom of any page and enter your order number and billing phone number to view details of a specific order. If you have any further questions or concerns about the status of your order, please contact us at [email protected].
What if I need to cancel my order?
If the order was not shipped out, we will refund and cancel for you. Please contact us at [email protected]. But if the order was shipped out, sorry to tell you that we can’t cancel and refund it during the transit.
I ordered the wrong size Item Color. How can I change it?
If you need to change your order, please contact us at [email protected] as soon as possible. We'll do our best to make the necessary changes before your order is shipped out. However, if your order has already been shipped, it can not be modified.
How long does shipping take?
Typically, we require 1-3 business days to prepare your item(s), and standard shipping time is 7-18 business days. For more information on shipping, please visit our Shipping Policy for more information.
Why did my order ship late?
It usually takes 3 business days to prepare your order after you place it. Once your order is prepared and shipped, we'll send you a shipping confirmation email with tracking information.
However, if it's been longer than 3 business days and you still haven't received a shipping confirmation email, please contact us at [email protected] and we'll be happy to investigate the delay and provide an update on the status of your order.
Why didn't I get an email about my order being shipped?
Please ensure that your email address is spelled and formatted correctly. It may have been filtered into your Spam/Junk folder. If it's been longer than 3 business days and you still haven't received a shipping confirmation email, please contact us at [email protected] and we'll be happy to investigate the delay and provide an update on the status of your order.
Why is my tracking status not updating?
If you're having trouble tracking your package, there could be a few reasons why. Here are a few things to check:
· Double-check that the tracking number you were provided is correct and entered correctly. Sometimes, a simple mistake can cause the tracking information to not appear.
· Give it some time. Depending on the shipping carrier and method, it may take a few hours or days for tracking information to update.
· Check with the shipping carrier directly. They may have more information about your package's location and status.
If you've tried these steps and still aren't able to track your package, please contact us at [email protected].
What should I do if I never received my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact us at [email protected] with the order number and we'll be happy to help.
Where are your products shipped from?
We currently have several warehouses located in Asia, North America, Europe. Depending on the availability of our inventory, we may ship products from different warehouses around the world to ensure timely delivery.
How to return the product?
We accept returns on most* items within 15 days from the original purchase date. Please visit our Return Policy for additional information.
*Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
Where should I send my returns?
Once you submit your request for a return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.
I've received a damaged or defective item. What should I do?
Really sorry for any inconvenience we bought to you.
Should you receive a damaged, defective, or incorrect item, please contact us within 30 days of placing your order with the following information:
Make sure to include the information below:
1) Your order number
2) Product name or SKU number (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
Do the swimsuits run true to size?
Our swimsuits generally run true to size, but we always recommend checking the sizing chart on each product page before making a purchase. This will help ensure that you select the correct size for your body type and measurements. If your measurements fall between two sizes, we recommend sizing up for a more comfortable fit.
Do you have a phone number that I can call?
We apologize, but we do not currently offer phone support. However, you can contact us through email at [email protected], and our team will be happy to assist you. We strive to respond to all inquiries within 24 hours.
Are you an online store only? Do you have any stores in my area?
We are currently doing online sales only, and we have no retail stores.
Do you offer Gift boxes or Gift Wrap?
Unfortunately, we do not offer gift boxes or gift wrapping.
